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Payment Options

How to Sell-ShopClues
Payment Options

At ShopClues.com, we provide convenient and secured payment options to our customers, as part of our Buyer Protection Policy. All our payment
gateways are secured by SSL (Secure Socket Layer). We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking and
Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks. Currently, we do not accept international cards.

  • 1. What are various modes of payment available? We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks. Currently, we do not accept international cards. You may glance through the list below and choose to pay through your preferred medium.

  • 2. Do you accept payments through mobile wallets? Yes. We accept payments through the following wallets:
    • Mobikwik
    • Ola Money
    • Airtel Payments Bank
    • Jio Money
    • Freecharge
    • Vodafone mPesa
    • Pockets by ICICI Bank
    • Idea Money
    • Oxigen Wallet
  • 3. Is Cash On Delivery (COD) option available? Cash On Delivery option is available on selected products. To check if the COD is available at your pincode refer the screenshot.

  • 4. How will I know whether COD is available on my product? If COD option is available, it is mentioned on the particular product page (refer to the screenshot below). However, if case of any special discount or offer, COD may not be available.

  • 5. How can I confirm my COD order? Once you place a COD order, we will send you the confirmation over email and SMS. In case you don't receive any confirmation, you can contact us at www.shopclues.com/support
  • 6. Do you accept EMI payment - Get interest rates updated to 2018 Yes, we accept EMI as a payment method on orders above Rs. 2,500.
    Please note that the EMI facility is not applicable on Gold Coins and Bars.
    EMI is available for customers using Credit Cards issued by the following Banks. The table below shows different banks and the respective EMI options based on the product price. This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges, if any.
    • ICICI Bank
    • HDFC Bank
    • Citibank
    • SBI Card
    • Standard Chartered Bank
    • Kotak Mahindra Bank
    • Axis Bank
    • HSBC Bank
    • Yes Bank
    • RBL Bank
    Please refer to the table below to learn about interest rates that different banks charge on their respective EMI options.
    Banks 3 months 6 months 9 months 12 months
    HDFC Bank 13% 13% 14% 14%
    ICICI Bank 13% 13% 13% 13%
    CitiBank 12% 12% - -
    SBI Card 14% 14% 14% 14%
    Standard Chartered Bank 12% 12% 14% 14%
    Kotak Mahindra Bank 12% 12% 14% 14%
    Axis Bank 12% 12% 13% 13%
    HSBC Bank 13% 13% 13.5% 13.5%
    Yes Bank 12% 12% 13% 13%
    RBL Bank 13% 13% 13% 13%
    **The above rates of interest are as of May’2017 and are subject to change
  • 7. How do I process payment using ShopClues EMI option? Please follow the steps given below:
    • Select your preferred EMI option at the time of payment
    • Final EMI is calculated on the total value of your order at the time of payment.
    • The minimum order value to avail the EMI option on ShopClues is Rs. 2500.
    • The Bank charges annual interest rates according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.
    • On 'Select a payment method page, choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped.
    • For EMI payments, initially, customers will be charged the full amount on their credit card. This will later be converted to an EMI transaction by their bank. This normally takes 5-7 working days.
  • 8. What are the Cancellation & Refund Policies w.r.t EMI Payments?
    • The EMI facility is not applicable on gold coins and bars.
    • In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable under any circumstances.
    • ShopClues would not be charging processing fee for any EMI transactions. Hence all the queries related to processing fees or interest should be directly taken up with the bank
    • You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.
  • 9. Why has my EMI payment plan not been activated yet? Please get in touch with your Bank, if your EMI plan has not be activated yet.
  • 10. My order transaction failed but the amount has been deducted from my bank account. What should I do? Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement.
    Please stay rest assured that your amount will be refunded to you in case of failed order transaction.
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